Terms of Service

Last updated: August 7, 2026.

These Terms of Use (the «Terms») govern access to and use of the Qorbow SaaS platform (the «Service»), operated by [First name LAST NAME to be completed], a French sole trader (entrepreneur individuel), registered under SIREN number [SIREN to be completed], with address at [address to be completed] (hereinafter «Qorbow»). Contact: contact@qorbow.com.

This English version is provided for convenience only. In case of any discrepancy, the French version prevails (see Section 13).

The Service allows client companies (the «Client») to visualize, compare (benchmark feature) and optimize their software spend based on documents (invoices, contracts, exports) they upload to the platform, and to access recommendations and a vendor sourcing feature.

The Service is exclusively intended for legal entities acting within the scope of their professional activity. Any registration is carried out by an individual authorized to represent and bind that legal entity. The Service is not intended for personal, household or consumer use within the meaning of French consumer law.

Registration for the Service, together with the checkbox provided for that purpose during the signup process, constitutes the Client's full and unreserved acceptance of these Terms. Without such acceptance, registration cannot be completed and access to the Service will not be granted.

Qorbow reserves the right to modify these Terms at any time, in particular to reflect changes to the Service, applicable regulations, or its commercial policy. Any material change will be notified to Clients with an active account by email, with reasonable notice before it takes effect. Continued use of the Service after that date constitutes acceptance of the amended Terms.

The Service includes, in particular: a software spend dashboard, document management, price comparison against a community reference base (Benchmark), potential savings tracking, automatically generated recommendations, and a vendor sourcing feature.

Some of the analyses, comparisons and recommendations offered by the Service are generated using artificial intelligence models processing data provided by the Client. These outputs constitute decision-support material and must not be treated as legal, accounting, financial or guaranteed purchasing advice. The Client remains solely responsible for any decisions made based on information provided by the Service.

Documents uploaded by the Client (invoices, contracts, license exports, etc.) are stored encrypted on Qorbow's hosting infrastructure, partitioned per company. The textual content of these documents is transmitted, on a point-in-time basis and only to the extent necessary for their automated classification and extraction, to the third-party artificial intelligence model provider used by the Service; these documents are neither durably retained nor used by that third-party provider to train its models, in accordance with its commercial usage policy applicable to application programming interface (API) calls.

Qorbow endeavors to ensure the Service's availability but does not guarantee uninterrupted or error-free access. Planned maintenance or unforeseen interruptions may occur without Qorbow's liability being engaged, except in the case of proven fault.

Qorbow commits to a first-response time of twenty-four (24) business hours for any request submitted to support, regardless of the subscribed plan (Qorbow Pro Flex, Qorbow Pro, or Qorbow Starter).

Qorbow further targets a monthly platform availability rate of 99.9%, excluding planned maintenance operations announced in advance, force majeure events, and outages attributable to third-party infrastructure the Service relies on (in particular cloud hosting providers). This availability target is a best-efforts commitment, not a guaranteed result, and does not currently entitle the Client to an automatic credit or refund if unmet.

Qorbow undertakes that data used within the Benchmark module (software price comparisons, size of the comparable-company pool, median number of software tools used by company-size bracket) will remain, at all times, fully and exclusively anonymized:

(a) The community reference base used to build these comparisons consists of aggregated, statistical data containing no information that could directly or indirectly identify any specific company;

(b) Qorbow does not share, transfer, resell, or disclose to any third party, in any form whatsoever, a Client's individual, identifiable data (spend, contracts, vendors, uploaded documents, company data);

(c) Should a Client's data ever be used in the future to enrich the community reference base used for comparisons offered to other Clients, this could only be done in a fully anonymized and aggregated form, making it impossible to re-identify, directly or indirectly, the company concerned or its individual data, in accordance with the data minimization and anonymization principles set out in the General Data Protection Regulation (GDPR).

This anonymization commitment is permanent and may only be amended by a future version of these Terms in a manner more protective of the Client.

The Client acknowledges that the Benchmark module compares its software portfolio's prices against a community reference database, and that the percentage of software actually matched ("Benchmark Coverage %") depends on the availability of comparable data for each relevant software and vendor at the time of comparison. Qorbow does not guarantee any minimum coverage rate, nor that the Client's entire software portfolio can be matched against the reference database.

For reference, Qorbow observes a high benchmark match rate across its client companies.

The Client warrants that it is entitled to transmit to Qorbow the documents it uploads or enters within the Service (invoices, contracts, license exports, and any other document or data relating to its software vendors), including with respect to any confidentiality clause binding it to those vendors, in particular regarding pricing terms or negotiated discounts. The Client remains solely responsible for complying with its own contractual obligations towards third parties, and Qorbow cannot be held liable for any breach by the Client in this respect. It is recalled, for the avoidance of doubt, that the anonymization commitments described in this article structurally limit the risk that any individual information thus transmitted could be disclosed to a third party, including to another Client of the Service.

Access to the Service requires creating an account associated with a professional email address and a password. The Client is solely responsible for the confidentiality of its credentials and for any activity carried out from its account. The processing of personal data collected in this context is described in Qorbow's Privacy Policy.

Qorbow offers several subscription plans, currently: a monthly plan with no commitment («Qorbow Pro Flex»), a monthly plan with a twelve (12) month commitment («Qorbow Pro»), and a one-time payment offer («Qorbow Starter»). Pricing, features and terms of each plan are displayed on the platform at the time of subscription and are binding.

Qorbow reserves the right to change its pricing at any time; any pricing change has no effect on already-subscribed plans until their next renewal or until the end of the current commitment period, as applicable.

Payment is made by credit card via the payment provider Stripe. Qorbow does not collect or store the Client's banking details, which are processed directly by Stripe in accordance with its own terms.

7.1 No right of withdrawal for professional Clients. Under French consumer law, the fourteen (14) day right of withdrawal exists exclusively for consumers, i.e. individuals acting for purposes outside their trade, business, craft or profession. As the Service is exclusively intended for legal entities acting within the scope of their professional activity, the Client acknowledges and accepts that it does not, in principle, benefit from any statutory right of withdrawal in connection with subscribing to a paid plan.

As an exception, and in accordance with Article L221-3 of the French Consumer Code, if the Client is a professional employing five employees or fewer, and the subscription to the Service falls outside its main field of activity, it may exceptionally rely on the provisions relating to the right of withdrawal, subject to the exclusions described in Section 7.2 below.

7.2 Immediate performance and waiver. Under Article L221-28-13° of the French Consumer Code, the right of withdrawal cannot, in any event, be exercised for the supply of digital content or a service not supplied on a tangible medium whose performance has begun after the Client's prior express agreement and express waiver of its right of withdrawal. By accepting these Terms upon registration and proceeding with payment for a plan, the Client expressly requests immediate performance of the Service from the time of subscription and expressly waives any right of withdrawal it might otherwise be entitled to under Section 7.1.

7.3 Refund policy by plan.

Starter plan (one-time payment): processing of the Client's documents by Qorbow's AI pipeline (extraction, categorization, analysis) begins upon subscription and generates real, non-recoverable costs for Qorbow from the outset. Accordingly, and except where mandatory law provides otherwise, the Starter plan is non-refundable at any point after subscription once processing has been initiated, including where cancellation is requested shortly after purchase. Qorbow reserves the right, at its sole discretion and as a commercial gesture, to review any refund request based on the absence of any usable result within five (5) business days of subscription, provided that such absence is exclusively attributable to a proven malfunction of the Service.

Monthly plan with no commitment (Qorbow Pro Flex): the Client may cancel its subscription at any time from its Settings area. Cancellation takes effect at the end of the current, already-paid monthly period; no refund, in whole or in part (pro rata), is due for the current period.

Monthly plan with 12-month commitment (Qorbow Pro): this plan involves a minimum contractual commitment of twelve (12) months from subscription. Any early termination before the end of this commitment period does not give rise to any refund of amounts already paid, and the Client remains liable for the remaining monthly payments until the end of the commitment period, unless otherwise expressly agreed in writing by Qorbow.

In all cases, and notwithstanding the foregoing, Qorbow remains obligated to refund the Client if the Service was manifestly not provided due to Qorbow's sole and proven fault, in accordance with ordinary French contract law.

Either party may terminate this agreement under the conditions described in Section 7 above for paid plans. Qorbow reserves the right to suspend or terminate a Client's access to the Service, after an unsuccessful formal notice, in the event of a serious breach of these Terms, in particular in the event of non-payment.

The Qorbow platform, its structure, design, source code, databases and content (excluding the Client's own data) are the exclusive property of Qorbow or its licensors and are protected by intellectual property law. Nothing in these Terms shall be construed as a transfer, even partial, of intellectual property rights to the Client, other than the right to use the Service granted for the duration of the subscription.

The Client retains all rights to the documents and data it uploads to the platform, and grants Qorbow a limited license to process them strictly to the extent necessary to provide the Service.

The Service is provided «as is». Qorbow uses reasonable efforts to ensure the accuracy of the analyses, comparisons and recommendations produced by the Service, without however guaranteeing their completeness, absolute accuracy, or fitness for a particular purpose, in particular where generated by artificial intelligence models. The Client remains solely responsible for how it uses the information and recommendations provided by the Service.

To the extent permitted by law, Qorbow's liability under this agreement, for any and all causes, is limited to the amount actually paid by the Client for its subscription over the twelve (12) months preceding the event giving rise to the damage. Qorbow shall not be liable for indirect damages, including any loss of business, revenue or opportunity.

The processing of personal data carried out as part of the Service is described in Qorbow's Privacy Policy, accessible from the platform, which forms an integral part of these Terms.

These Terms are governed by French law. In the event of a dispute relating to their validity, interpretation or performance, and failing an amicable resolution, the courts having jurisdiction over Qorbow's registered office shall have exclusive jurisdiction, unless mandatory public policy provides otherwise.

If any provision of these Terms is declared void or unenforceable, the remaining provisions shall retain their full force and effect.

These Terms are drafted in French. Any versions in other languages made available on the platform are provided for informational purposes only; in the event of any discrepancy or contradiction between the French version and any other version, the French version prevails.